Frequently Asked Questions
Everything you need to know about UGREEN NAS storage solutions.
Which EU countries do you ship to?
We ship to all European Union member states. Shipping times typically range from 3-7 business days depending on your location.
What is the warranty period for UGREEN NAS devices?
All UGREEN NAS products purchased through our official EU store come with a standard 2-year limited warranty covering hardware defects.
Can I return my order if I change my mind?
Yes, we offer a 30-day money-back guarantee. The product must be returned in its original packaging and in like-new condition.
Are the NAS units sold with pre-installed hard drives?
Our NAS units are generally sold as diskless systems to allow users to choose their preferred HDD/SSD capacity, unless specifically stated as a bundle.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and iDEAL.
How do I receive technical support for my device?
You can contact our technical support team via the 'Contact Us' page or by emailing [email protected] for assistance with setup or troubleshooting.